IT Support Technician | Help Desk | Networking | Windows & Microsoft 365

Hi, I’m Rapaljot Singh.

I help troubleshoot Windows, Office 365, Active Directory, networking, and end-user technical issues with a strong customer-service mindset.

View My Projects View Resume

Quick Profile

  • LocationBrampton, Ontario
  • FocusIT Support & Networking
  • CertificationCCNA 200-301
  • EducationComputer Engineering Technician

About Me

Practical IT support skills with real troubleshooting experience.

I am an entry-level IT Support professional with hands-on experience in Windows Server, Active Directory, Office 365, networking fundamentals, and technical troubleshooting. I have built practical labs involving domains, GPOs, VPN concepts, DNS, DHCP, and Windows client support.

My customer-service background helps me communicate clearly, ask the right diagnostic questions, and resolve issues calmly in fast-paced environments. I am currently focused on growing into help desk, desktop support, and junior network support roles.

Technical Skills

Tools and technologies I work with

IT Support

Remote support, hardware troubleshooting, password resets, printer troubleshooting, PC setup, and user support.

Systems

Windows 11 Enterprise, macOS, Android, iOS, Chrome OS, Windows Server 2019, and RDP.

Microsoft & Identity

Active Directory, Office 365, Outlook, Intune, Entra ID, Azure AD Connect, and Group Policy Objects.

Networking

LAN, VLANs, DHCP, DNS, VPN, routing basics, Cisco Packet Tracer, and connectivity testing.

Ticketing & Collaboration

Freshdesk, Jira Service Desk, Slack, Zoom, Duo, and Cisco AnyConnect.

Troubleshooting Commands

ping, ipconfig, tracert, nslookup, and structured diagnostic questioning.

Certification

Validated networking knowledge

Cisco Certified Network Associate

CCNA 200-301

View Certificate Verify on Credly

Projects

Hands-on labs that show my practical skills

Windows Server 2019 Lab

Active Directory Domain Lab

Built a Windows Server 2019 lab using VirtualBox, Windows 11 clients, linked clones, RDP, domain setup, Active Directory users, and Group Policy Objects.

  • Configured server name, TCP/IP settings, and remote desktop.
  • Joined Windows 11 client machines to a domain.
  • Created template user accounts and linked GPOs.
Networking Lab

Small Business Network Design

Designed and tested networking labs in Cisco Packet Tracer using VLANs, IP addressing, DHCP, DNS concepts, routing, and troubleshooting commands.

  • Tested connectivity using ping and tracert.
  • Used ipconfig and nslookup for diagnostics.
  • Practiced basic network segmentation and routing.

Experience

Customer-focused work experience

Customer Service Representative

Esso Circle K · Brampton, Ontario · September 2024 – Present

  • Resolved customer issues professionally while maintaining strong communication.
  • Troubleshot basic POS, payment, and system-related problems.
  • Applied structured troubleshooting steps to resolve customer, POS, payment, and system-related issues under time pressure.

Student Associate

Honda of Canada MFG · Alliston, Ontario · April 2024 – September 2024

  • Followed technical instructions carefully and completed tasks with attention to detail.
  • Performed component installation and quality checks in a structured environment.
  • Used troubleshooting mindset when working with tools, equipment, and processes.

Cashier

INS Market · Toronto, Ontario · August 2023 – April 2024

  • Provided customer service and handled customer questions clearly.
  • Managed inventory, restocking, and store organization.
  • Maintained accurate counts and supported smooth daily operations.

Contact

Contact me.

I am open to entry-level IT Support, Help Desk, Desktop Support, and Junior Network Support opportunities.

Connect on LinkedIn